Returns Policy
Thanks for shopping at Inge Riedel Jewellery!
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 20 calendar days to request return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging and securely package to prevent any damage being incurred during the return trip through the postal system.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item, with photographs, if required.
Should the item be damaged due to negligent return packaging, the cost of damage will be deducted from your refund.
If your return is approved, we will initiate a refund to your PayPal account.
You will receive the credit within a certain amount of days, depending on PayPal transaction times.
Refunds will not be accepted on custom made orders (this does not apply to customization of ink colors or stone colors). A custom made order is here defined as a wholly new design created from scratch at the request of the client.
Sale items / Discount coupon
Only regular priced items may be refunded, unfortunately sale items and items bought using a discount coupon cannot be refunded.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Exchanges
Should you prefer an exchange instead of a refund, the same terms and conditions apply as do to the refunds.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at ingeriedeljewellery@yahoo.com and send your item to: 982 Waterpoort Street, Faerie Glen, Pretoria, 0043, South Africa.
Once the item has been returned and examined, and everything found in order, the item chosen for the exchange will be shipped.
If the item you have chosen to exchange is of lower value than the original item purchased, you will be refunded the difference.
If the item is of higher value then the difference will need to be paid before the item is shipped.
In the case of an exchange being requested before the original item being purchased has been sent, the difference in price will be refunded or billed, as necessary.
Exchanges will not be accepted on custom designed items (this does not apply to customization of ink colors or stone colors). A custom made order is here defined as a wholly new design created from scratch at the request of the client.
Shipping
You will be responsible for paying for the shipping costs for returning your item. Shipping costs are nonrefundable.
Under special circumstances a partial refund may be offered to you for the return shipping costs, at the discretion of Inge Riedel Jewellery. The maximum offered will be no more than $10, as that is equal to our standard international shipping option costs.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Returns must be accompanied by a valid tracking number, which is to be communicated to us via our online store or email. We cannot guarantee that we will receive your returned item, as this is not within our control.
To return your product, you should mail your product to: 982 Waterpoort Street, Faerie Glen, Pretoria, 0043, South Africa.
Contact Us
If you have any questions on how to return or exchange your item to us, please do not hesitate to contact us.